Very Satisfied Customers-By Steve Satterwhite
May 18th, 2012 by dennis
We currently have 95% Very Satisfied customers here at Entelligence IT. Most people in our business would be deliriously happy with that, but we are not. Our goals is to have every single company we work with (and, by extension, every single person) give us a 5 (Very Satisfied) on our 1-5 satisfaction scale. We want 100% ‘Very Satisfied’, and we won’t stop working on it until we’re there.
But, I acknowledge that 95% is remarkable, so let’s talk about how I think we achieve that number:
- First, we hire only the best people. We carefully select just the right person for the job. In a business that is scrambling to find enough qualified people, it is sometimes difficult to pass over a candidate who we desperately need to wait for the RIGHT candidate. But we do just that, and we reap the benefits of being patient and selective.
- We continuously train and re-train our people so that they stay current. They are always prepared and up-to-date on the latest trends and technology. Their tool box is replenished as often as necessary.
- We as a company support our experts in the field with a ‘team behind every tech’. They never have to go it alone. Answers and help are at their fingertips every minute of every day.
- We’ve built a great workplace that’s friendly and efficient. It’s collaborative, fast-moving, and fun.
Because of that, we have exceedingly low turnover. In a business where more than half of IT workers are looking for greener pastures, our turnover is less than 10%. That means our techs get to know their clients, and they go deep with them, understanding in detail their issues, their people, and their industries.
So, if you want to join an organization like ours and help us on our quest to hit 100% Very Satisfied, click here and check out our NetApp jobs, CommVault jobs, and others.