Hardware / Software
Private Label Enterprise IT Services for Hardware & Software Companies
With a No “Be-Back” Guarantee
Customers are demanding more and better services from the companies that make the hardware and software they buy. But service management faces pressures from all sides:
- Deliver more and better service
- Reduce the backlog
- Cut costs
- Better Utilization
- Fewer headcount
- Eliminate project failures and escalations
It’s no wonder our clients tell us they often feel like they’re running around with their hair on fire.
The fact is the enterprise data world is doubling every two years and growing by a factor of 50 over the coming years. Yet, the number of IT professionals trained to design, deploy and manage these systems is not keeping pace.
IT service organizations must find, hire and train more professionals than ever—a need internal departments alone cannot fill. Yet, all too often, managers get burned hiring consultants, essentially rolling the dice with unknown and unproven resources.
And this leads to costly “Be-Backs” – that is, false starts, failures, escalations and revisits that consume time and resources.
The reason is simple: the industry does not provide a systematic way to hire and train IT consultants with the right technical skills and right customer service skills—nor an effective system to monitor and manage them once onsite and on the job.
This is the problem Entelligence IT was built to solve.
For the past 15 years, Entelligence has designed, deployed and managed Enterprise IT systems for the world’s leading OEM’s and VAR’s. We’ve executed thousands of engagements at some of the biggest, brightest, and best IT organizations around the continent fulfilling the promise of their technology investments.
Working side by side with your existing enterprise IT staff, Entelligence provides a full range of onsite and remote Deployment and Residency Services as well as Dedicated IT Consultants to supplement your existing team – all backed by our legendary customer service.
The secret is our award-winning Entelligence ESP™ system, a continual vetting, training and quality-control process for every member of our team. It systematically matches consultants to projects, anticipates potential bottlenecks and issues, then resolves them before they happen.
Entelligence ESP certified consultants are twice as productive as average performers selected by chance and why our projects are on time, on budget with “no Be-Backs”, guaranteed.
The best part is that we’re rated #1 in customer satisfaction year after year which means that your customers will buy from you again and again.
Our Entelligence ESP Certified team includes:
- Project Managers
- Deployment Consultants
- Support Engineers
Whether you need help with a short-term project, a dedicated IT consultants to backfill your staff or need a turnkey deployment service, you’ll sleep well at knowing you have the most talented and forward-thinking team in the business.
Contact us to speak to an Entelligence team member, and learn more about our Enterprise IT services.