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Advance Your IT Career

EntelligenceU is a customized online training platform that hosts hundreds of courses focused on the soft skills IT professionals need to move up, get ahead and make more money in the future.

OUR MISSION IS TO TRAIN 1,000,000 PEOPLE OVER THE NEXT DECADE.

THREE COMMITMENTS OF CUSTOMER SERVICE:
#1 VISION

by Steve Satterwhite on March 7, 2017

Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.

The IT professionals who deliver the highest-level, rock star customer service get the best jobs, work with the juiciest new technology, get promoted faster, and ultimately make more money. If you could choose to have these things, wouldn’t you want them?

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DELIVERING ROCKSTAR CUSTOMER SERVICE

by Steve Satterwhite on February 28, 2017

We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business…

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HOW YOU GET TO THE TOP 10%

by Steve Satterwhite on February 21, 2017

The top 10% of IT consultants – the A players – have 5 traits that put them head and shoulders above the rest of the crowd. The traits may seem simple but, the key to success here is consistency. Only doing some of these things and not others won’t add up to A player status…

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BECOME MORE VALUABLE

by Steve Satterwhite on February 14, 2017

Think about this: Apple is a company that, as of today, is valued at around $490 billion. Now I’m not saying that Apple got to that level of success just by hiring A players. But if we only look at the people who work for Apple and we know Apple only hires A players, we can attribute some of – perhaps even a lot of – the company’s success to who they hire.

Who wouldn’t want to be a part of that…

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THEY’RE ALL LOOKING FOR A PLAYERS

by Steve Satterwhite on February 7, 2017

Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” Put simply, an A player is someone in the top 10% of the available talent pool.

“So what?” you ask. Well, herein lies your opportunity…

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