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EntelligenceU is a customized online training platform that hosts hundreds of courses focused on the soft skills IT professionals need to move up, get ahead and make more money in the future.

OUR MISSION IS TO TRAIN 1,000,000 PEOPLE OVER THE NEXT DECADE.

5 TIPS TO GET NOTICED – #2 SMILE

by Steve Satterwhite on May 3, 2017

Smile! I know that may sound simple but you may not know that a simple smile can make a very big impact.

When you smile, your body releases neurotransmitters called endorphins – the chemicals responsible for making us happy, less stressed and less anxious.

A note of caution, however: don’t overdo it. People can detect a genuine smile but they can also sense when someone is being insincere. It may take some practice, but you will find a happy medium!

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5 TIPS TO GET NOTICED – #1 BE ON TIME

by Steve Satterwhite on April 27, 2017

We’ve all heard the saying that “You never get a second chance to make a great first impression.” But how long do you think it takes for someone to form a first impression of you? An hour? A minute? Maybe just a few seconds?

Believe it or not, psychologists say it takes just one-tenth of one second for someone to judge us and make a first impression.

So needless to say, you have minimal time to make a great first impression.

The number one thing you can do to get started on the right foot and set a great and lasting first impression is to be on time.

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8 STEPS TO AVOID BORING MEETINGS

by Steve Satterwhite on April 18, 2017

Think about the last time you were invited to a business meeting. How did you feel? If you’re like a lot of people, your immediate thought might be that the meeting is going to be a waste of time, you may complain to your colleagues and expect to be bored.

Let’s get the bad news out of the way first: meetings are an essential part of communication in any business setting. The good news is, by learning some basic meeting skills we can have the biggest impact and stop the cycle of boring, pointless meetings. Whether you’re leading the meeting or you’re just a participant, you can impact whether the meeting is a success.

There are eight ways to make a meeting more effective (according to authors Kathleen Allen and Peter Economy).

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THREE STEPS TO OVERCOMING CHALLENGING CUSTOMERS: #3 EXECUTION

by Steve Satterwhite on April 11, 2017

The third commitment to customer service is execution, or what we do.

In order to deliver rock star customer service, even in the most complex technical environments, you have to script out the customer experience down to a simple rhythm and execute on that rhythm every single time. Lather, rinse, repeat. This way, the customer knows what to expect, you know how to deliver on those expectations, and no matter what comes up along the way, you have a plan that drives customer confidence, trust and satisfaction.

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THREE STEPS TO OVERCOMING CHALLENGING CUSTOMERS: #2 COMMUNICATION

by Steve Satterwhite on April 3, 2017

The second commitment to customer service is communication, or what we say. It’s estimated that over half of all IT projects fail at some point. Many think this is because of poor planning, inadequate technology, minimal funding or lack of resources. These factors could be the case in a small segment of failures but in my experience, most IT projects fail due to a lack of soft skills; and more specifically the lack of communication skills among highly technical people. To execute affectively and achieve the highest level of customer satisfaction, IT professionals must master the art of communication.

The problem is that people think effective communication is about how much you talk, how much knowledge you share with others, how much time you spend “telling” the customer what to do.

And ironically, when we’re doing the talking the customer isn’t listening to us either.

However, when people feel seen, heard and understood, their trust and confidence in you goes up.

So how do we do this? Three easy techniques:

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THREE STEPS TO OVERCOMING CHALLENGING CUSTOMERS: #1 VISION

by Steve Satterwhite on March 7, 2017

Our experience tells us that when it comes to delivering rock star customer service, there are three main commitments you should follow that will not only lead to your success, but also to very satisfied customers.

The IT professionals who deliver the highest-level, rock star customer service get the best jobs, work with the juiciest new technology, get promoted faster, and ultimately make more money. If you could choose to have these things, wouldn’t you want them?

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DELIVERING ROCKSTAR CUSTOMER SERVICE

by Steve Satterwhite on February 28, 2017

We all know that customer satisfaction, or the customer experience, is really important to the success of all businesses. It doesn’t matter if it’s business-to-business, or B2B, or business-to-customer, or B2C. Companies with poor customer satisfaction are guaranteed one thing: they’re going out of business…

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HOW YOU GET TO THE TOP 10%

by Steve Satterwhite on February 21, 2017

The top 10% of IT consultants – the A players – have 5 traits that put them head and shoulders above the rest of the crowd. The traits may seem simple but, the key to success here is consistency. Only doing some of these things and not others won’t add up to A player status…

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BECOME MORE VALUABLE

by Steve Satterwhite on February 14, 2017

Think about this: Apple is a company that, as of today, is valued at around $490 billion. Now I’m not saying that Apple got to that level of success just by hiring A players. But if we only look at the people who work for Apple and we know Apple only hires A players, we can attribute some of – perhaps even a lot of – the company’s success to who they hire.

Who wouldn’t want to be a part of that…

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THEY’RE LOOKING FOR THE TOP 10%

by Steve Satterwhite on February 7, 2017

Steve Jobs was right. He said that “A small team of A players can run circles around a giant team of B and C players.” Put simply, an A player is someone in the top 10% of the available talent pool.

“So what?” you ask. Well, herein lies your opportunity…

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