We at Entelligence have been blessed with a great team of people who love what they do and elate our clients and customers, both internally and externally. In an industry where more than half of the people are looking for greener pastures at any given time, we are surrounded by team members who want to be here and show it every day by doing amazing work.
We decided that we would shine the spotlight on some of our team and learn a bit about them and why they love being a part of our mission to delight our clients.
Today, we’re talking with Ashok Gopinath.
So, Ashok, tell us a little about your background.
I’ve always been in the high tech field. Entelligence is the smallest company I have ever worked for, and in many ways that is a plus. I can communicate directly with my manager or the people who run the company anytime I want. Other places say employees are valued, but at the end of the day, you are one among thousands. Entelligence really does appreciate what I do for them. They listen and make decisions based on what employees are telling them.
Tell us about what your high customer satisfaction scores. How do you do it?
Well, I start all projects with a Statement of Work (SOW), but the first thing I do is get with the customer and determine if their expectations match what the SOW is saying. If there are any variations, I write those down and bring them to the project manager so that everyone is on the same page.
Then, I ask what the timelines are, and what their ‘pain points’ are. Their answers to these questions might be addressed in the SOW or it might not. I try to go above and beyond and not just say ‘this is my job, or that is NOT my job. I see everyone involved in a project as my client and I want them all to be VERY SATISFIED before I walk away from the project; salespeople, HDS, the customer, EVERYONE. I ALWAYS ask for feedback from the customer before I leave. I always ask if I could have done anything better.
How has Entelligence contributed to your success?
Entelligence has a very clear process for how to deliver the best customer experience. Taken step by step, it works. When I came on board my mentor, Mason Jones, took a lot of time with me. Now, when people come on board, they can follow those same steps and learn as I did how to deliver great customer service every time.
What do you like about Entelligence? Why do you stay?
They appreciate what I do for them and they show it. They appreciate their employees and they listen. And, I like working on my own schedule and I like to work freely. I’m a self-motivator. I don’t need external motivation. My goals are very clear on what I want. Entelligence lets me do my thing and if I ever need anything I go to them. If they ever need anything from me, they come to me. We have a good mutual understanding. Secondly, our values are very similar. I don’t care about climbing the corporate ladder. I like doing what I do, and they give me room to do just that.
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