We at Entelligence have been blessed with a great team of people who love what they do and elate our clients and customers, both internally and externally. In an industry where more than half of the people are looking for greener pastures at any given time, we are surrounded by team members who want to be here and show it every day by doing amazing work.
We decided that we would shine the spotlight on some of our team and learn a bit about them and why they love being a part of our mission to delight our clients.
Today, we’re talking with Howard Weise, Citrix Network Consultant
So, Howard, tell us a little about your background.
I used to work in a different role before coming to Entelligence. Currently, 95% of my work is on one appliance, the Citrix Netscaler.
Tell us about what your high customer satisfaction scores. How do you do it?
Well, to start with, I try to be a good communicator and I get along with people. I’m also blessed with really good clientele.
And, while I know rules and guidelines can be important, I actually believe that what great people do transcends formulas or sets of rules I don’t consider myself great, but I do strive for greatness.
I also feel that consulting is like a dance; a good engagement takes two good partners. Both the consultant and the client have a role to play.
You’ve performed really well in this role. What would you say has contributed to your success?
To start with I feel like I am working for an honorable company and an honorable group of people. I have complete confidence in them and I know they have my back. I feel like I can be frank and honest, and I never really feel the need to bite my tongue.
Knowing I have that kind of support behind me gives me a lot of confidence and helps me be a little bit looser than I’ve been in other jobs in the past where basically , if there were problems, people were more worried about where to affix blame than solving the problem. I NEVER feel that here.
Also, I am grateful for what I have. I really feel fortunate. Between you and me, I sometimes literally tear up thinking about how much I have. I am healthy. I have a loving wife. I have an awesome job. I have an awesome boss. I feel like my whole life has been setup for me to succeed.
I also try to be balanced. I play music and exercise a lot. I try to get out into nature so I can hear myself think.
How has Entelligence contributed to your success?
Words that come to mind are ‘supportive, and ‘loyal’ and ‘having my back’. I feel really empowered knowing that I have this strong team of people behind me. This allows me to not be bogged down by my insecurities.
And, my manager, Helen Meyer-Smith, is really, really remarkable. She has been a great mentor. She knows how to conduct herself, and she’s the real deal. I think she could be President. I’d vote for her!
What do you like about Entelligence? Why do you stay?
I actually like it here so much that I’ve never seriously entertained leaving. You’re right…recruiters call all the time and we talk, but I’ve never even submitted a resume.
I have an awesome job, a glamorous job, with lots of prestige and enough down time to study and keep up with all the changes going on in our industry. I also feel a strong sense of loyalty to my team at Entelligence. It would be difficult to leave them. They have my back and I feel obligated to have theirs.
I’m really blessed.
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